Privacy Policy

1. Information We Collect

Personal Information

• Affiliate Registration: Name, email address, phone number, payment details, website URLs, and promotional methods
• Vendor Information: Company name, contact details, business registration information, payment gateway details
• Admin Users: Login credentials, access logs, and administrative actions

Tracking Information

• Cookies: We use cookies to track affiliate referrals and attribute sales correctly
• Click Data: IP addresses, browser information, referrer URLs, and timestamp data
• Device Information: Device type, operating system, and browser version for analytics

Transaction Data

• Sales Information: Order IDs, purchase amounts, commission calculations, and payout records
• Financial Data: Bank account details for payouts, transaction histories, and tax information

2. How We Use Information

Core Platform Functions

• Commission Tracking: Accurately attribute sales to affiliates and calculate commissions
• Payment Processing: Process affiliate payouts and vendor settlements
• Account Management: Maintain user accounts, authentication, and access control

Communications

• Notifications: Send email and WhatsApp notifications about sales, approvals, and payouts
• Support: Respond to customer inquiries and provide technical assistance
• Updates: Inform users about platform changes, new features, and policy updates

Analytics and Improvement

• Performance Analytics: Generate reports on affiliate performance and platform usage
• Platform Optimization: Improve our services based on usage patterns and feedback
• Fraud Prevention: Detect and prevent fraudulent activities and policy violations

3. Sharing of Information

Within Our Platform

• Vendors: Receive affiliate information for sales they generate (name, code, performance metrics)
• Affiliates: Access their own performance data, commission history, and payout information
• Admins: Have access to platform-wide data for management and support purposes

Third-Party Services

• Payment Gateways: Share necessary information with Razorpay, banks, and payment processors
• Email Services: Use email service providers to send notifications and communications
• WhatsApp API: Share phone numbers with Twilio for WhatsApp messaging services

Legal Requirements

• Compliance: Share information when required by law, court orders, or regulatory authorities
• Tax Reporting: Provide necessary information for tax compliance and reporting
• Dispute Resolution: Share relevant data for resolving disputes and legal proceedings

4. Cookies and Tracking

Affiliate Tracking Cookies

• Cookie Name: ph_aff - Contains affiliate code and click information
• Duration: 30 days by default (configurable by admin)
• Purpose: Ensure affiliates receive proper credit for sales they generate

Analytics Cookies

• Performance Tracking: Monitor website performance and user engagement
• Conversion Analytics: Track conversion rates and optimize affiliate campaigns
• User Experience: Remember user preferences and improve platform usability

Cookie Management

• Browser Controls: You can disable cookies through your browser settings
• Impact: Disabling cookies may affect affiliate tracking and platform functionality
• Third-Party Cookies: We may use third-party analytics and advertising cookies

5. Data Security

Technical Safeguards

• Encryption: All data transmission uses SSL/TLS encryption
• Database Security: Encrypted storage with access controls and regular backups
• API Security: Secure API keys, rate limiting, and authentication mechanisms

Access Controls

• Limited Access: Only authorized personnel have access to personal data
• Role-Based Permissions: Users can only access data relevant to their role
• Audit Logs: All data access and modifications are logged and monitored

Security Practices

• Regular Updates: Keep all systems and software up to date with security patches
• Monitoring: Continuous monitoring for security threats and suspicious activities
• Incident Response: Established procedures for handling security breaches

6. User Rights

Data Access and Control

• Access: View and download your personal data through your dashboard
• Update: Modify your profile information, payment details, and preferences
• Delete: Request deletion of your account and associated data

Data Portability

• Export: Download your data in common formats (CSV, JSON)
• Transfer: Request transfer of your data to another service provider
• Backup: Maintain personal copies of your important data

Request Process

• Contact Form: Submit data requests through our contact form
• Verification: We may require identity verification for security purposes
• Response Time: We will respond to requests within 30 days

7. Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: